Privacy policy and cookies

Effective Date: 1st May 2025

Welcome to www.giraffe-trading.co.uk ("we", "our", "us"). We are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to that data.

1. Who We Are

  • Giraffe Trading

  • Website: www.giraffe-trading.co.uk

  • 51-53 South Street, Perth, PH2 8PD

  • info@checkin-giraffe.uk

2. What Personal Data We Collect

  • Contact Information (name, email address, phone number)

  • Order Information (products/services purchased, delivery address, payment details)

  • Technical Data (IP address, browser type, device information, cookies)

  • Usage Data (pages visited, time spent on site, interactions)

3. How We Use Your Personal Data

  • To process and fulfill your orders

  • To provide customer service and support

  • To send order updates and respond to enquiries

  • To improve our website and services

  • For legal or regulatory obligations

  • We do not sell your personal data to third parties.

4. Legal Bases for Processing

  • Contract – when processing is necessary for a purchase or service you request.

  • Legitimate Interests – for security, analytics, or marketing (where your rights don’t override these).

  • Consent – when you sign up for newsletters or agree to cookies.

  • Legal Obligation – where we’re required by law to retain records or share data.

5. Data Sharing

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery providers

  • Website analytics and hosting services

  • Legal and regulatory authorities (if required)

  • We ensure all third parties process your data securely and in compliance with the UK GDPR.

6. Cookies and Tracking Technologies

  • Our website uses cookies to:

  • Enable essential website functions

  • Understand how visitors use the site

  • Improve performance and user experience

  • You can manage cookie preferences through your browser settings. See our [Cookie Policy] for more details.

7. How We Protect Your Data

  • We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. These include SSL encryption, secure servers, and access controls. However, no electronic transmission of information can be guaranteed 100% secure, therefore use of this website is at your own risk.

8. Data Retention

  • We retain personal data only as long as necessary for the purposes set out above, or as required by law. After that, it will be securely deleted or anonymised.

9. Your Rights

  • Access the personal data we hold about you

  • Correct inaccuracies in your data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the ICO (Information Commissioner’s Office): www.ico.org.uk

  • To exercise these rights, contact us at: info@checkin-giraffe.uk

10. Changes to This Policy

  • We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

Cookies

This Cookie Policy explains how www.giraffe-trading.co.uk ("we", "our", "us") uses cookies and similar technologies to recognise you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control their use.

1. What Are Cookies?

  • Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2. Why We Use Cookies

  • To ensure the website operates correctly and securely

  • To remember your preferences (e.g., language, cookie consent)

  • To collect analytical data to understand how visitors use our site and improve performance

  • To enable third-party features (e.g., embedded videos, social media sharing)

3. Types of Cookies We Use

  • **Essential Cookies** – Required for core website functionality.

  • **Performance Cookies** – Collect anonymous data on how users interact with the website.

  • **Functionality Cookies** – Remember user preferences and enhance usability.

4. Third-Party Cookies

  • Some cookies on our website are placed by third parties such as analytics services or embedded content providers. These third parties may use their cookies according to their own privacy and cookie policies.

5. Managing Cookies

  • You can control and manage cookies through your browser settings.

  • You can delete existing cookies or block new ones from being set.

  • Please note that disabling some cookies may affect the functionality and performance of our website.

6. Updates to This Cookie Policy

  • We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

  • Please revisit this page regularly to stay informed about our use of cookies and related technologies.

7. Contact Us

  • If you have any questions about our use of cookies or this Cookie Policy, you can contact us at: info@checkin-giraffe.uk